What is a MetaLink 3 Customer User Administrator (CUA)?
A Customer User Administrator (CUA) is responsible for granting access to MetaLink 3 and controlling individual user privileges, without having to contact Oracle Support. All Support Identifiers must have a Customer User Administrator. It’s recommended that you have more than one CUA assigned to each Support Identifier. CUAs can be added or removed at any time; however, it is a good idea to identify within your company who the CUAs will be for each Support Identifier.
A Customer User Administrator (CUA) is responsible for granting access to MetaLink 3 and controlling individual user privileges, without having to contact Oracle Support. All Support Identifiers must have a Customer User Administrator. It’s recommended that you have more than one CUA assigned to each Support Identifier. CUAs can be added or removed at any time.