What is a message on hold “program”?
An on hold “program” is the final mixed audio production that you would hear on hold. It consists of the selected background music and a playlist of several customized promotional messages that continuously repeat. The length of an on hold program is typically four to six minutes in length from beginning to end before it repeats. The length of the on hold program will vary depending on needs and how long and how many messages are contained in the program.
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