What is a manufacturer defect?
A manufacturer defect is when the frame sustains damages through no fault of your own. If you sit on your frame, or treat it poorly and it breaks, this is not a manufacturer defect. If you take good care of your frame and for some unknown reason, the temple breaks, this is probably a defect. If your frame does have a defect, we send it into the manufacturer for repair or replacement. This process can take up to 6 weeks and there is no charge for replacement, if it is deemed to be defective. If the frame is not defective, replacement parts can be ordered.
Related Questions
- I have Total Equipment Coverage or Extended Warranty - What do I do if my device has an electrical or mechanical defect after the manufacturer’s warranty has expired?
- What if my product has a manufacturers defect, will BahamasDirect replace it at no cost to me?
- What happens if the manufacturer is unable to repair the defect?
