What is a Load Letter?
A Load Letter permits providers to submit claims for services rendered past the 120 days of the date of service (DOS). A Load Letter can only be issued when the provider has verified the client’s eligibility and receives an Eligibility Status of “Eligible” through the Web Portal (Web Portal), FaxBack, or AVRS. The Load Letter Request form is available under Other Forms in the Provider Services Forms section. Upon receiving the request from providers, the Department will generate a Load Letter as long as the request meets all of the following criteria: Client/patient was eligible when services were rendered; Client/patient was showing as ineligible at the time of claims submission; Eligibility was recently reinstated retroactively, but the claim is out of timely filing; and Client is currently showing as eligible. All Load Letter requests should be faxed to the Department at 303-866-4517, or emailed to loadletterrequests@hcpf.state.co.us. Use Client’s State ID, Load Letter Request as th
