What is a Language Access Plan (LAP) and what are the elements of an effective LAP?
After completing the four-factor analysis and deciding what language assistance services are appropriate, a recipient may develop an implementation plan or LAP to address identified needs of the LEP populations it serves. Some elements that may be helpful in designing an LAP include: Identifying LEP persons who need language assistance and the specific language assistance that is needed; Identifying the points and types of contact the agency and staff may have with LEP persons; Identifying ways in which language assistance will be provided; ยท Outreaching effectively to the LEP community; Training staff; Determining which documents and informational materials are vital; Translating informational materials in identified language(s) that detail services and activities provided to beneficiaries (e.g., model leases, tenants’ rights and responsibilities brochures, fair housing materials, first-time homebuyer guide); Providing appropriately translated notices to LEP persons (e.g., eviction no
