What is a Help Desk Student Consultant?
Help Desk Student Consultants are students who have been hired and trained by the OIT. These students are hired to help their fellow Notre Dame classmates, faculty and staff with computing and technology problems or issues. Help Desk Student Consultants also make on site visits to the campus residence halls to assist our on-campus student population. Each consultant works between 8 and 20 hours per week. The main responsibility of a consultant is to diagnose problems that individuals may have either connecting to the network, network software (e.g., email clients and browsers), assisting with virus/worm and spam-related issues, or using Microsoft Office Suite software (not including Access). The consultants determine whether a problem is software, hardware, or network related, and are trained to solve common problems.
