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What is a good feedback score?

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What is a good feedback score?

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We focus on negative feedback ratings as a % of total feedback ratings (the Negative Feedback Rate) as the most reliable indicator of seller performance. Most sellers will eventually receive negative feedback. If your negative feedback rate is greater than 5%, you may want to review your business practices and adjust to the demands of your customers. Negative feedback is a great opportunity to learn about and improve your operational practices. Please use neutral and negative feedback to help you learn about and improve your business practices.

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