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What is a FPP?

FPP
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What is a FPP?

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Full packaged products, or FPPs, refer to shrink-wrapped boxes of licensed Microsoft products that you can buy from software retailers. FPPs contain software CDs, manuals and an End User License Agreement (EULA). FPP license is perpetual. To check if your software is a FPP version, please visit http://www.support.microsoft.com/gp/notsureoem/en-hk for instructions to obtain your Product Identification (PID). Scope of Warranty Support In scope: • Setup and install problems, basic how-to questions and all break/fix related issues • Installation support: Installation is defined as “the process where the Microsoft program is extracted from the installation media, onto the computer hard drive and the application successfully launches, or the operating system boots.” Free assistance with installation is limited to individual installation of Microsoft products on stand-alone or network client systems. This service does not cover bulk or automated installation of products, network connectivity

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