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What is a “defect”?

defect
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What is a “defect”?

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When a SupportLink representative determines that the cause of an issue seems to be a problem with a DataDirect Technologies product, he or she will create a defect. Defects are essentially descriptions of how to reproduce or observe an issue that seems to demonstrate a product flaw and are filed to the appropriate development team for a given product. The original case that was opened to address your issue will have a defect created and attached to it. The representative assisting you with your issue will notify you of the defect status and provide you an estimate for the length of time it will take to provide you a resolution for the issue.

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A defect covered by the Lemon Law must seriously affect the use, value or safety of your vehicle and must be covered by the warranty. An irritating rattle may not be “serious” enough to make your car a lemon, however, stalling probably is.

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