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What is a default comment?

April 26, 2017comment Default

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What is a default comment?

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A default comment allows users to enter information about a request type that will be visible to call takers (as a script) for answering questions or for prompting answers so that the responsible parties have all the information they need to resolve a request. This information also shows up in the comments field on the web form so that the online submitter can be prompted with an answer or requests for further information.