What is a Customer Service Representative?
The customer service representative may work in a variety of fields, in diverse ways with the principle object of helping customers. The term customer has various meanings depending upon the type of services a business provides. A customer service representative might be dealing with individuals, representing themselves only, or with representatives of other businesses. Job requirements to be a customer service representative vary tremendously. People who tend to be most successful at their work have excellent manners, can handle problem customers, and usually possess excellent telephone skills. Many of these workers also have basic to advanced computer skills, and a number of them possess high-level office skills. The representative may have multiple means of communicating with customers. Communication can occur via telephone, fax, standard mail, email, in person or through various conferencing or messaging methods on the Internet. Sometimes the customer service representative is esse
