What is a customer complaint deduction?
We receive on a daily basis from our customer complaint department a list of all complaints which were filed by customers and which resulted in a customer refund. Please note that this information is also sent to the supplier either in a form of an official letter sent by the customer complaints department detailing the nature of the complaint, or via our “Mängelanzeige” form (form is attached). Further we are also informed if the complaint resulted from lack of service from the supplier. In these cases, we will deduct this amount from the supplier‘s payment. These deductions are shown in the remittance advice with the following text: CC-Invoice Number-Booking Reference or US-Invoice Number-Booking Reference, e.g. CC-123456789-ABCDE. Please see the remittance advice section for further details regarding customer complaint deductions. Any further documentation related to particular deduction can be obtained by sending an e-mail to the respective Account Officer (Please click here to go
