What is a credit card chargeback? What is EBSs credit card chargeback policy?
A refund that is forced by a credit cardholder’s credit card company is known as charge back. This occurs when a cardholder decides to formally dispute a charge on his/her credit card bill, usually because someone else fraudulently used that card number. Charge backs are handled within the standard VISA/MC guidelines. However, we do take the extra step to pro-actively assist you with your charge back rebuttals to help you respond promptly to any charge backs. Most importantly, we monitor all accounts pro-actively and watch all risk issues carefully. In the event that there is an issue or concern, we work closely with you and your business to resolve it quickly. Our efforts in this area result in a common-sense approach to risk management that is often very different from our competitors.A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD HOLDER FORMALLY INFORMS HIS/HER BANK OR CREDIT CARD ISSUING INSTITUTION THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE.
