What is a consumer credit licence (CCL) and where can I find out more?
The Consumer Credit Act 1974 requires most businesses that offer goods or services on credit or for hire or lend money or are involved in activities relating to credit or hire to be licensed by the OFT. For information relating to CCLs see the consumer credit licences page. The OFT has a duty to protect the interests of consumers by monitoring the fitness of those holding or applying for consumer credit licences. You can check and see if a business is licensed by looking at the public register. If you wish to complain about such a business, please send your concerns to us in writing. Please let us know whether you are happy for us to disclose your details to the trader as we may wish to contact them if we are concerned about similar complaints we have received. Please note that this would only be for the purposes of our investigation of traders’ practices and to ensure future compliance for the benefit of all consumers. It would not be on your behalf as we cannot intervene in individua
