WHAT IS A CLIENTELE OR EXTENSION CONTACT?
The Florida Cooperative Extension Service defines an Extension contact as having an intention to convey educational information (Taylor and Israel, 1994). In Workload, we restrict this further to include only the general population or non-academic audience. In other words, do not include contacts with or publications for other faculty or staff (e.g., In-Service Training) or the UF student-credit population.
