What is a Changeover?
If you find your circumstances change, for example you are moving house or changing your job, this may affect the stations that you use. If you are still planning on travelling by train using a season ticket, you may benefit from asking staff for a ‘Changeover’. The station team will calculate your current season ticket and the price of the equivalent for your new travel needs for the remaining valid time left on your current ticket. There may be a small supplement to pay and we may also charge a small administrative fee. You will receive a new ticket which will show your new travel. A Changeover ticket might benefit customers whose Season Ticket has 12 weeks or less validity remaining when there may not be much refund value left. This is only the case if you are continuing to travel by rail. Restrictions may apply so please do make sure to ask at your local station.
