What is a Booking Receipt/Hotel Voucher?
Once room availability has been secured and your booking request has been processed you will receive your Booking Receipt/Hotel Voucher by email. The Booking Receipt/Hotel Voucher will include check-in dates, names of all guests and room type. The Booking Receipt specifies what is covered by WD Travel. Any extras are the responsibility of the customer. The Booking Receipt/Hotel Voucher must be presented at reception at the time of check in, as evidence that the services have been booked and paid for in advance. Failure to present the Booking Receipt/Hotel Voucher may result in your customers being charged again (at the hotels published rates) or the service not being provided. In the unlikely event that the hotel has no booking confirmation at hand, you MUST contact us immediately by phone/email (our offices are open 24/7. You will find our tel./fax/email contact details above or as indicated in our standard email signatures). Our Customer Service Agents will then contact the hotel and
