What is 30 Day Satisfaction Guarantee?
Hughes offers a 30-Day Satisfaction Guarantee. We want you to be happy with your HughesNet service. If you are not completely satisfied, you may cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable. If you are on the $0 Upfront Plan, you will incur a $400 equipment and installation fee. The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of cancelling your service in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables. If you cancel after 30 days and are on the Upfront Payment option, there is a $400 service termination fee and you will get $200 refund for returned equipment. If you are Lease Payment option
