What is 2-Line CapTel?
2-Line CapTel is an optional way to use your CapTel phone that is more convenient and transparent to you and your callers. By using two telephone lines instead of just one, 2-Line CapTel displays captions on every call, at any point in the call. Your callers won’t need to dial the captioning service first. (Top of the page.
The State of Utah does provide 2-line CapTel through the relay service, so as long as an individual has two telephone lines then this service is available. 2-line CapTel gives you live captions of everything your caller says during a phone conversation. You can hear the caller and read captions of what they say. With 2-line CapTel, the conversation is carried on one telephone line and the captions are provided on a second line. This gives 2-line CapTel users the ability to caption any phone call – incoming or outgoing – at any point in the conversation. Two-line CapTel also supports enhancements that users have purchased from their telephone service such as call-waiting.
In addition to standard mode (which uses just one telephone line), CapTel can be used in 2-line mode, which requires two separate telephone lines. With 2-line CapTel, you can turn captions on or off at any point during the call. Callers can dial your phone number directly, instead of calling through the Captioning Service first, and you will still receive captions throughout the call. 2-Line CapTel also allows users to enjoy advanced phone features they may have purchased, such as Call Waiting, while still receiving captions.
