What interpreting services can a deaf or speech impaired client access?
Clients who are deaf and speech impaired are able to call the National Relay Service and engage the services of a Relay officer when communicating with a TAC officer. What if a client is unable to understand the TAC’s letters because of language difficulties? A client can call the TAC and have the contents of the letter verbally translated into his/her first language. How does the TAC fund interpreting services? The TAC will fund: • interpreting services in accordance with the TAC fee schedule for Interpreting Services, with the exception of services provided to a client attending outpatient treatment in a public hospital. Fees for interpreting services provided in a public hospital outpatient setting will be based on the Department of Human Services schedule of fees and charges for acute health services in Victoria. • one hour of the estimated fee when TAC cancels an interpreter’s appointment on the same day of the scheduled appointment • the full cost of the estimated service fee whe
