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What infrastructure support does an Indian inbound call center offer?

April 26, 2017Call center inbound indian INFRASTRUCTURE Offer support

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What infrastructure support does an Indian inbound call center offer?

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• Support centre which operates 24×7 • Automatic call distributor • Handset connected to all digital ports for superior voice quality • Facsimile devices connected to all analog devices • Fully functioning 1024 kbps IPLC connection terminating at the US with redundant parts. • Nortel IVR platform (integration and hosting) • Comprehensive Nortel eCRM tool • Voice comprehension technology • Technology for remote multiplex management • Interactive training rooms and simulation labs • Highly reliable desktops by global giants like Dell and IBM • Redundancy Provided at every point of failure • LAN based on advanced technology, firewall and secure VPN for remote access. All these are sufficiently backed by backend support agreement • 100% UPS and full generator back up power redundancy • Complete disaster recovery procedure in place • CCTV and entry restriction at all points via swipe cards • Facility for discrete client quality monitoring Contact Outsource2india now.