What information will customer support need to help me as quickly as possible?
If you have a problem not listed in these FAQ pages, please send us an e-mail at support@jumptv.com describing your situation. Please be sure to include your JumpTV username in your email message and we will reply as promptly as possible. Our Customer Care Team is available 9:00 a.m. to Midnight EST, 7 days a week to assist you.
If you have a problem not listed in these FAQ pages, please send us an e-mail describing your situation. Please include the following information, as it helps us to diagnose the problem: 1. Your type of computer (CPU & speed) 2. Your operating system 3. Your IP address 4. A detailed description of the symptoms of the problem 5. A list of what you’ve done already to correct things will allow us to suggest new solutions. This information is necessary to check our log files for information related to your connection attempts. It also allows us to confirm the results of a network trace to your location. **DISCLAIMER REGARDING CHANGING YOUR COMPUTER’S CONFIGURATION** Changing configurations of your computer is done at your own risk. In no event shall JumpTV be responsible or liable for any damage, failure, interruption or error to your computer and/or software or operating system with respect to any changes made based on the above suggested configurations.
