What Information is Included Windows 7 Problem Recorder File?
Within the .zip file is an MHTML file that is titled Problem_2010#DATE_### or something along those lines. This is the actual file your expert helper will be looking at. 5. Included in the file are screenshots. When you were recording your problem, each time you clicked the mouse Windows 7 took a snapshot of the screen and then highlighted the area you were working on. This is much easier than taking screenshots and adding highlights yourself! 6. Along with the screenshots are additional some details, you’ll want to make sure before you send the file to your expert helper that it doesn’t contain any personal private information that you don’t want to share. 7. The additional details don’t say a whole lot, but they do include: • Operating System Version Information • The number of steps involved in the problem • The programs each click took place in • Which keys were pressed during the problem recording • The time of the recording Usually this is enough information for your helper to be
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