What information does the SolarMax customer hotline need for dealing with a fault?
Please have the name of your devices (device types) and the device number ready and the serial number of the “MaxWeb” data logger or the name of your MaxControl system when you call the SolarMax hotline. The hotline staff will discuss the type of fault with you. In the event of a device fault, we will endeavour to help you as soon as possible. Back to Overview page Question2: How do I determine a suitable solar generator and SolarMax inverter configuration? An inverter is usually over-dimensioned so that it operates less frequently in the unfavourable partial load range. The strength of solar radiation is, after all, not always optimal, and the solar generator therefore rarely delivers its rated output. In order to achieve optimum utilisation of the SolarMax inverter, the solar generator capacity should therefore be slightly higher than the inverter capacity. We recommend (in line with the study by Fraunhofer ISE) an over-dimensioning factor of max. 15%. This value may vary depending o
