What information does the ICM store on each phone call?
This information includes the number that was called; the date, time, and duration of the call; the call charges; the PIN used (if any); and the result (e.g., busy tone, customer blocked the call, no answer, called party hung up, etc.). Furthermore, you have the flexibility to add your own notes to a call record for investigation purposes. • Can you monitor the inmate’s call? Yes, the administrator can monitor the inmate’s phone call from any location within the U.S. as long as the administrator has a broadband internet connection and a valid login ID & password. • Can you exempt some phones from being recorded? Definitely, the ICM was developed with the flexibility that allows the administrator the ability to turn-off or turn-on recordings across the entire facility, in a specific area or individual phone, or even a specific telephone number such as an attorney. • Can correctional officers and/or investigators listen to inmate calls? With the ICM, audio monitoring of a call is easy. J
