What information does a service provider need to give where contracts are concluded by electronic means?
Regulation 9(1) provides that, where a contract is to be concluded by electronic means and unless parties who are not consumers have agreed otherwise, a service provider must, prior to an order being placed by the recipient of a service, provide to that recipient in a clear, comprehensible and unambiguous manner the following information: a) the different technical steps to follow to conclude the contract, so that recipients are made aware of what the process will involve and the point at which they will commit themselves; b) whether or not the concluded contract will be filed by the service provider and whether it will be accessible. “Filing” is a legal concept in other Member States that would apply in the UK only where contracts are made with service providers established in those Member States; c) the technical means for identifying and correcting input errors prior to the placing of the order; and d) the languages offered for the conclusion of the contract. These requirements do n
