What information do ToneTel engineers need to carry out an installation?
The information needed to carry out an installation differs dependant on the hardware solution and customer requirements, but in general – the more the better as our time costs you money so its better spent with us getting on with the job rather than having to gather information that is perhaps already sitting in your customer file. As a general rule, the following is needed: • Customer name, address, contact name and contact phone number. • Hardware Inventory of items to be installed. • Customer set-up/configuration requirements if the customer has specific requirements. • Details available from site survey/customer on existing system (if any) and cable type installed (i.e. cat-5, telephone cw1308 etc). ToneTel engineers have a number of customer worksheets that can be provided to gather set-up information from your customers in preparation for an installation.
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