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What information do I need to provide to Customer Service or a project team member when asking questions about running reports?

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What information do I need to provide to Customer Service or a project team member when asking questions about running reports?

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Please make a note of the report name and the date and time you attempted to run it. Additionally, please provide the input parameters you used (contract number, vendor name, etc.) and how long you waited if the report timed out or you halted your efforts. If an error message appears on the screen, make a note of that as well (it may be copied and pasted into an e-mail, if that is how you are communicating).

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