What information do bureaus give about companies?
Information given to consumers is based upon the Bureau’s record on a company. The report is a summary of the actual performance record of the company as reflected in the Bureau files, supplemented by special Bureau investigations, if needed. In addition, the local Bureau can draw upon additional information compiled by the national BBB network. What does the BBB not do? It does not give legal advice. It cannot help to breach or assist in voiding contracts made without fraud or misrepresentation. It does not make collections of any kind, nor does it provide credit information. It does not act as a reference or give recommendations or endorsements. It does not appraise articles; pass judgment on the question of the price charged for merchandise or quality of services or workmanship, efficiency of operation of devices or how long merchandise should wear or last. Are Bureaus effective? Bureaus have millions of contacts with consumers annually. Bureau statistics indicate that a majority of
