What information can a seller provide to increase the chances of winning a chargeback dispute?
The following types of information can increase the chances of a chargeback dispute being ruled in favor of the seller: • Proof of delivery, such as online tracking numbers. • Copies of the original item description or auction description, including any photos. • Proof that the buyer was already refunded. • Proof that the buyer was provided with a replacement product. • Correspondence with the buyer or feedback from the buyer. • Any agreements signed or accepted by the buyer at time of purchase. • Any return policy that was communicated to the buyer.
