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What IM-Live button do my users see when hotComm is offline?

April 26, 2017button hotcomm im-live offline Users

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What IM-Live button do my users see when hotComm is offline?

2 Answers

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The 1stWorks Corporation VNS server detects whether your hotComm is online or offline. If offline, it displays an alternate graphic on your IM-Live buttons to indicate that you are not available. This is part of the No-Live feature. Problem: IM-Live button graphic shows as a missing graphic or an empty space A missing graphic may display as an empty space or as a symbol from your browser such as these: Red X in box graphic This means that your browser can not find the graphic used for your button. There are several possible causes for this: • Is the location of the graphic correct? The correct location is in your hotComm/WEB/IM-Live folder. • Is the HTML code for your button correct? Check that the filename in the code matches the graphic’s filename. • If this only happens when your hotComm is offline, then the graphic’s filename may not be supported by our No-Live feature. This feature displays an alternate graphic when your hotComm is offline. The supported filenames are those used i

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Posted

The 1stWorks Corporation VNS server detects whether your hotComm is online or offline. If offline, it displays an alternate graphic on your IM-Live buttons to indicate that you are not available. This is part of the No-Live feature. Problem: IM-Live button graphic shows as a missing graphic or an empty space A missing graphic may display as an empty space or as a symbol from your browser such as these: This means that your browser can not find the graphic used for your button. There are several possible causes for this: • Is the location of the graphic correct? The correct location is in your hotComm/WEB/IM-Live folder. • Is the HTML code for your button correct? Check that the filename in the code matches the graphic’s filename. • If this only happens when your hotComm is offline, then the graphic’s filename may not be supported by our No-Live feature. This feature displays an alternate graphic when your hotComm is offline. The supported filenames are those used in the IM-Live HTML Li