What if UPS or Canada Post Fails to Deliver the Shipment on Time?
When you place your order, ErgoCanada will provide you with an estimate of the time in transit to your location, for example if you are in Toronto, the time in transit is usually 3 business days, so that if you order from us on a Monday, and it ships out on a Tuesday, it should be delivered on Friday. If the shipment does not arrive as scheduled, please notify us as soon as possible, providing your contact information, the reference number for your order, and what you ordered. We will investigate the status of the shipment and if it appears to be delayed provide you with this information. If it appears to be lost or misplaced, we will initiate a trace with the appropriate carrier, which can take up to 15 business days to be resolved. During this process either the package will be located and delivered to its original intended recipient or if the item is lost, a claim will be initiated. Depending on individual circumstances, a replacement product may be shipped at this time or the value
When you place your order, ErgoCanada will provide you with an estimate of the time in transit to your location, for example if you are in Toronto, the time in transit is usually 3 business days, so that if you order from us on a Monday, and it ships out on a Tuesday, it should be delivered on Friday. If the shipment does not arrive as scheduled, please notify ErgoCanada as soon as possible, providing your contact information, the reference number for your order, and what you ordered. ErgoCanada will investigate the status of the shipment and if it appears to be delayed provide you with this information. If it appears to be lost or misplaced, we will initiate a trace with the appropriate carrier, which can take up to 15 business days to be resolved. During this process either the package will be located and delivered to its original intended recipient or if the item is lost, a claim will be initiated. Depending on individual circumstances, a replacement product may be shipped at this t
