What if two consumers have different ideas about the plans of a playground?
A. Consumers should be involved throughout the process to provide their suggestions and ideas. Consumers can be excellent resources to catch details that might have been overlooked or to suggest creative approaches/solutions. However, just because a person has a disability does not necessarily mean he or she is an expert on accessibility. Consumers may know their own abilities and what will or will not work for them, but may not know the needs of others with disabilities. Consumers also may not be completely familiar with access standards. For this reason, it is best to get as many people as possible with various disabilities involved. Keep in mind that consumer input is just that, suggestions; the ultimate decision is up to the agency.
