What if there is no delivery information available when I call the toll-free number or visit the Web site?
If there is no delivery or delivery related information (such as attempted or forwarded) available when you call 1-800-222-1811 or inquire on the website, we will provide a response of ‘no record available.’ This does not mean the item is not in the mail system. If the item was mailed recently, it means that no scans have been made or recorded at the time of your inquiry. Delivery information, if available, is updated nightly. Please call or visit the website at a later time. Additional information: • We can not verify the delivery status of an item without the number from the mailing label or receipt. • Insured mailis NOT a trackable service (nor is confirmation of delivery of insured mail available without purchasing the Delivery or Signature Confirmation service). • Electronic rate Delivery Confirmation (including Click-N-Ship) may (but is not required to) include the date and time of when it was picked up or accepted for shipment. • Retail rate Delivery Confirmation that is brought
Related Questions
- I shipped my NEOS to Accokeek as directed, but when I check the delivery status on the UPS web site, it states "Returned to Shipper." What does this mean?
- What if there is no delivery information available when I call the toll-free number or visit the Web site?
- Who can visit the Medical Library locations and the Library Web site?
