What if the Universal Prepaid VISA Gift Card is lost or stolen?
Phone 1800 174 239 (or +1 954 514 8958 if you are outside Australia) immediately to report a stolen card so we can stop any subsequent transactions from being authorised. If you have lost the card and think you will find it again you may take the precaution of suspending it by visiting www.universalgiftcard.com.au. Remember to unsuspend it after you find it. If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance of the lost/stolen/damaged card at the time its loss was reported, less an administration fee of $15.
