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What if the TransLink system goes down or if it charges me the wrong fare?

April 26, 2017Charges Fare system translink wrong

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What if the TransLink system goes down or if it charges me the wrong fare?

1 Answer

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Your bus driver does not have access to the TransLink server and cannot resolve fare questions. If you feel that TransLink charged you incorrectly, phone the TransLink Customer Service Center (toll-free) at 877-878-8883. TransLink Customer Service Center staff can verify your usage history, determine if you are due a refund, and answer any other questions you might have about the system.