What if the ticket office is closed and the self-service machines, including the ‘Permit toTravel’ machine, are out of order?
If this is the case, rail staff will be aware of the situation and you will not be liable to a penalty fare if you board a penalty fare train without having first bought a ticket. The status of ticketissuing facilities at penalty fares stations is reported to our retail control centre which in turn advises authorised collectors by pager.
