What if the SYNERIOS site goes down?
MD Synergy has created numerous back up practices in order to ensure that our application does not go down. Through our managed services (hosting company) company, we have performance monitors and both immediate back up practices as well as emergency recovery procedures in place. Since going live with our application, we have experience one downtime incident in 6 months, which lasted for only approximately 15 minutes. This is clearly above industry averages, and because of the direct telephone access to our customer service personnel, our customers were only minimally inconvenienced.
