What if the survey is interrupted and not completed?
We recognize that some people will hang up in the middle of the survey. As previously mentioned, our sample size assumes that only 1 in 20 people will complete the entire survey. Since none of the questions are dependent on answers to subsequent questions, all the answers up to the point the call stops are valid, so all answered questions will be included in your GOAL report, even if the person didn’t complete all the questions. Your GOAL report will list how many people answered each question, and the difference between one question and the next is the number of people that dropped out at that point in the survey. This does not affect the validity of the survey results.
