What if the student loses an ID or a token?
If a student would lose their ID card or phone with the contactless token then they can go to our website or automated telephone voice response system to report the loss. This service is available 24/7 and will immediately freeze the account which prevents any further access from either the ID card or the mobile phone. A new ID card and/or token can be issued by the university that will allow the student to resume the access to their account. The old ID card and token are deactivated from the system and will have no ability to access the prepaid account. It is also important to note that the cardholder is required to enter a PIN number on all transactions being performed at merchant locations. This prevents someone from using a lost or stolen ID card or mobile phone without having the valid PIN number. This provides an added layer of security to the students and faculty.
