What if the shipment gets damaged or lost?
Any claims for loss or damage are handled directly between the shipper, consignee and the carrier. If Quality Express Shipping has issued you a certificate of insurance, then it is easy, it can be done very quickly, online. If you got standard carrier coverage, claims with the carrier must be filed as soon as possible. The claim is only to file for loss or damage on the product which was shipped. Best practice is to inspect the shipment prior to signing off on it. It is nearly impossible to get reimbursed unless it has been noted on the Bill of Lading. Do not let the driver leave until you have inspected the freight. Claim process will not start with the carrier IF the shipment has not been paid for in full first.
