What if the service animal barks or growls at other people or otherwise acts out of control?
You may exclude any animal, including a service animal, from your facility when that animal’s behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards staff or members of the public may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on past experience with other animals. Each situation must be considered individually. Although a court may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to conduct his or her business without having the service animal on the premises.
You may exclude any animal, including a service animal, from your facility when that animal’s behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards staff or members of the public may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on past experience with other animals. Each situation must be considered individually.
