What if the renter did not get the email from SmartMove that I initiated because the email address may have been entered incorrectly?
If you have entered the incorrect email address for your renter, you can add that renter again with the correct email address and then delete the incorrect renter profile. To accomplish this, first, log in to your account and click on the Application History tab on the top of the page. Select the application with the incorrect email address. Click on the first tab, ‘Step 1. Edit Requested Information.’ At the bottom of the page, click on ‘Add Renter’. Enter the correct email address and click ‘Add Renter’. Once you have added the correct email as a new renter profile, you should delete the prior renter profile reflecting the incorrect email address. The renter should then receive his or her request for consent to screening.
