What if the purchase is denied?
If a decline occurs, the card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that some merchants – for example, restaurants, car rental agencies, salons, mail-order companies, and cruise lines – preauthorize for an amount slightly higher than your actual transaction to ensure sufficient funds for tips or incidental expenses. This amount is “held” until the transaction settles to your Prepaid Card. Only the amount you sign for will ultimately be deducted from your card. Use of the card at automated fuel dispensers requires a minimum balance of $50. Again, only the actual amount spent will ultimately be deducted from the card.
The card’s available balance is probably less than the purchase amount. You may inform the merchant of the remaining balance on the card and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the Central Bank Gift Card at some merchants — for example, restaurants, mail-order companies, and cruise lines — requires the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. This card cannot be used for pay at the pump transactions.
The available balance on the Gift Card is probably less than the purchase amount. Before you go shopping, you should first verify the balance on the card by visiting our website at www.smartOneGiftCard.com or by calling Customer Service using the phone number found on the back of your card. The merchant cannot check your available balance. If you do not have enough funds remaining on the card to cover the purchase, you can use a secondary source of payment, like cash, check, credit card or check card, to make up the difference. Be sure to let the merchant know you will be using your smartOne Visa Gift Card and another form of payment before you start the transaction. If your card was declined and there are sufficient funds to cover the purchase, contact Customer Service using the phone number found on the back of your card to determine why the card was declined.
The available balance on your smartOne Prepaid Gift Card is probably less than the purchase amount. Before you go shopping, you should first verify the balance on the card by visiting our web site at www.smartOneGiftCard.com or by calling Customer Service using the phone number found on the back of your card. The merchant may not be able to check your available balance. If your smartOne Prepaid Gift Card was declined and there are sufficient funds to cover the purchase, contact Customer Service using the phone number found on the back of your card to determine why the card was declined.
There may be a few reasons for purchases being denied. Usually the GCard balance is less than the attempted purchase amount. You may inform the merchant of the remaining balance on the GCard and use another form of payment to pay the difference, subject to the policy of the merchant. Also, please be aware that use of the GCard at some merchants — for example, restaurants, mail-order companies, and cruise lines — require the GCard have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. However, only the actual amount spent will be deducted from the GCard.
