What if the Online Special License renewal system is not available?
Service availability to the Online Special License renewal system is dependent upon many conditions. As a result, DHS cannot guarantee constant System access. Licensees are strongly cautioned not to postpone the entry of an Online Special License renewal transaction in the event that access to the system may be temporarily unavailable or experiencing slow or interrupted responses. Online Special License renewal transactions are considered to be late after midnight of the license expiration date, even if the transaction is in process at that time or the system is unavailable. All Online Special License renewal transactions will be monitored by the timing mechanisms of the Online Special License renewal system and not the licensee’s computer. Conditions that may contribute to service outages include: • System downtime for maintenance operations • Unavailability of payment processing functions • Internet interruptions by the Licensee’s Internet service provider (ISP) • Slow Internet respo
