What if the Movie Guide or Music Guide services do not have information on a disc that I have imported?
If you import a DVD or CD for which information is not yet in Kaleidescape’s database, you can still watch the movie or listen to the music. If you enter the DVD’s or CD’s UPC code (barcode) using the Web Utility or onscreen display, Kaleidescape will attempt to obtain information about that movie or album and automatically update your Kaleidescape System. We successfully obtain information for about 90% of all DVD UPCs entered and 35% of all CD UPCs entered. If you send the DVD or CD to Kaleidescape, then we will capture additional data such as the video bookmarks that make it possible to play the movie without navigating the DVD menu. Your DVD or CD will be returned within a few days and the updated Movie or Music Guide information will automatically appear on your Kaleidescape System as soon as the data capture is complete. The processing time for DVDs is typically five business days; and for CDs, about ten business days.
If you import a DVD or CD for which information is not yet in Kaleidescape’s database, you can still watch the movie or listen to the music. If you enter the DVD’s or CD’s UPC code (barcode) using the Web Utility or onscreen display, Kaleidescape will attempt to obtain information about that movie or album and automatically update your Kaleidescape System. We successfully obtain information for about 90% of all DVD UPCs entered and 35% of all CD UPCs entered. If you send the DVD or CD to Kaleidescape, then we will capture additional data such as the video bookmarks that make it possible to play the movie without navigating the DVD menu. Your DVD or CD will be returned within a few days and the updated Movie or Music Guide information will automatically appear on your Kaleidescape System as soon as the data capture is complete. The processing time for DVDs is typically five business days; and for CDs, about ten business days. Please send DVDs or CDs in the original packaging — without t
