What if the member loses the ID card or needs to order additional cards?
A13. If the member loses his/her ID card and needs a replacement, or the member would like to order additional ID cards, the member may call our toll-free customer service number or notify their company’s benefits administrator immediately. The member may also go to online Member Services (members will need to have a Personal Identification Number) or call the toll free number on the back of the ID card. The card will normally be delivered within seven working days from the time the request is placed. If medical care is required before ID cards are received, the member should give the provider of care the certificate number that was used to access the member’s account. To obtain a Personal Identification Number (PIN), members can go to the Member Services Login screen of the Blue Cross of California website (www.bluecrossca.com) and click on “request a pin.
If the member loses his/her UNICARE ID card and needs a replacement, or the member would like to order additional ID cards, the member may call our toll-free customer service number or notify you [the company’s benefits administrator] immediately. The member may also go to online Member Services or call the toll free number on the back of the ID card. The card will normally be delivered within 7 working days from the time the request is placed. If medical care is required before ID cards are received, the member should give the provider of care the certificate number that was used to access the member’s account.
