What if the item is stuck in customs because the buyer won pay the import fees?
Cross-border trade disputes will be evaluated on a case by case basis using all of the available transaction information. We will not accept disputes filed by cross-border buyers where the sole complaint is high customs duties. Cross-border sellers can also facilitate reviews of their cases by specifying in their item description that cross-border buyers are responsible for any customs, duties, etc. imposed by the buyer’s home country.
