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What if the item is still in transit when the buyer opens an item not received case?

April 26, 2017buyer Case opens received transit

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What if the item is still in transit when the buyer opens an item not received case?

1 Answer

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If tracking shows that the item was sent within the seller’s handling time, but hasn’t arrived yet, we may ask the buyer to wait. We may also extend the amount of time buyers should wait depending on circumstances like the use of a slower shipping service, or sending an item internationally.