What if the item is still in transit when the buyer open an item was not received case?
If tracking shows that the item was sent within the seller’s stated handling time, but has not yet arrived, we may extend the delivery time window. We also may extend the amount of time buyers have to wait depending on circumstances — for example if the item was sent internationally. However you are responsible for delivering items all the way to the buyer, not just to the courier. So even if the item was dispatched promptly, if it doesn’t show up at the buyer’s address within the allotted time (subject to reasonable cushion time), then you are responsible, regardless of whether you provided delivery confirmation.
